Camera / Video
How to Install / Remove SmartMX Camera
Turn off TigerMX-5 System Follow this process to safely shutdown the system: How to Reboot / Shutdown / Hard Power Cycle Removing and Installing SmartMX-180 Camera 1. Disconnect Camera 1.1. While holding onto the knurled (textured ridge) grip of the ...
Camera serial / item number is empty or null
Example: "ip": "10.0.0.128", "item": null, "mac": "14:1f:ba:91:02:a1", "name": "left", "online": true, "orientation": "rotate-180", "poe_port": 4, "pose": { "rotation": { ...
SmartMX - Care Guide
SmartMX Camera Troubleshooting
Software Check Before continuing with this guide first confirm the following: The camera view is not loading on the display (see below) The other camera views are working (use the on-screen buttons to check) Support has confirmed there's no software ...
Video Retrieval Quality
Technically, if a video request is made at high quality and no adjustment is made to either fps or resolution, then the returned video is literally an extraction of the h.264 frames from the raw video recording files.