SmartMX Camera Troubleshooting

SmartMX Camera Troubleshooting

Software Check

Before continuing with this guide first confirm the following:
  1. The camera view is not loading on the display (see below)
  2. The other camera views are working (use the on-screen buttons to check)
  3. Support has confirmed there's no software or configuration errors. 
Example of camera not loading:
1. Camera View not loading.

Clean the Connectors

  1. Use contact cleaner (read the product instructions first) to spray the inside of both the camera connector and the cable connector.  
  2. Reconnect and wait for the video stream to appear. 
  3. If there's no video stream after 1 minute continue onto the Camera Port Test. 

Camera Port Test

  1. Determine which CAM port on the Tiger is the camera at fault. (See FAQ below)
  2. Swap the suspect connector from CAM Port (A) with a known to be operational CAM Port (B).
    1. If the camera is now working while plugged into CAM Port (B), then CAM Port (A) could be faulty
  3. If the camera is still not working in CAM Port (B) it's either a cable or camera fault. Proceed.
  4. Swap the connectors back to the original positions. 
Example:
Moving the camera cable from CAM Port 1 to CAM port 3.
 

Cable Test

  1. Ensure the cable is back into the original CAM Port. 
  2. Disconnect the camera (A) from the cable and then connect a known working camera or a new camera (B). 
    1. If camera (B) is now working then it's confirmed the cable is working but camera (A) is faulty. 
  3. If camera (B) is still not working then the cable could be at fault.
  4. To confirm if the cable is faulty, connect camera (A) to a known working cable. 
  5. If camera (A) is now working the cable is deemed to be faulty.
Example
CAM Port 1 is connected to camera A, then disconnected and connected to camera B. 

F.A.Q.

Which Contact Cleaner?

We recommend:

Which is the faulty CAM Port?

This can be found by cycling through the camera views as you disconnect each CAM Port one at a time. 
Alternatively you can ask support to provide you this information.



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