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Monitor Troubleshooting - Dual Monitor Setup (Atom Module Installed)
Used to determine the root cause of power, flickering/colour or touch related issues when there are 2 monitors installed on the installation. Display Ports Display port 1 (Atom - Customer Software) is on the topside and display port 2 (Atlas - ...
Monitor Cable Connector Troubleshooting
Cable Connector Flex The connector should have a solid fitment and have no flex or wiggle when fitted to a monitor. Front and Back Confirm the connector is plugged into the monitor. While holding the BASE of the connector PUSH the connector towards ...
PCM Troubleshooting Guide
Pre-requisite Multimeter/Voltmeter Testing Measure the Output Voltage of the PCM at the OUT Terminals with a Multimeter/Voltmeter. If the Output Voltage is 13.5 (+/- 0.5V), the PCM is functionally operational. However, if the Output Voltage is low ...
SmartMX Camera Troubleshooting
Software Check Before continuing with this guide first confirm the following: The camera view is not loading on the display (see below) The other camera views are working (use the on-screen buttons to check) Support has confirmed there's no software ...
Monitor Blue Screen Tint
This fault will appear as if there's a blue overlay on top of the normal expected video feed on the monitor. Firstly, if there are 2 monitors it's recommend to follow the below troubleshooting guide to confirm the fault. Monitor Troubleshooting - ...